# provenskincare

> Public Help Center articles for provenskincare.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is the difference between a one time order and subscription?](https://support.provenskincare.com/en-US/what-is-the-difference-between-a-one-time-order-and-subscription-339597.md): The PROVEN Skincare System is priced at $167.97; subscribers save 15% by paying just $142.77 per shipment. Each PROVEN System is intended to last 45-60 days with recommended daily usage; subscribers may customize the frequency of auto-shipment from e
- [Our Shark Tank Adventure!](https://support.provenskincare.com/en-US/our-shark-tank-adventure-1649318.md): Have you ever wondered what it's really like to step into the famous Shark Tank? Our very own Co-Founder and CEO, Ming S. Zhao, knows firsthand! We're excited to pull back the curtain and share the incredible story of PROVEN's appearance on the hit A
- [What Is PROVEN Skincare?](https://support.provenskincare.com/en-US/what-is-proven-skincare-7650436.md): PROVEN is skincare as unique as you. We create personalized products based on more than 47 factors about your skin, genetic background, lifestyle, and environment. Our formulations are rooted in the world's largest beauty database, the Skin Genome Pr
- [Who is behind PROVEN?](https://support.provenskincare.com/en-US/who-is-behind-proven-7650439.md): Founded by Ming Zhao and Dr. Amy Yuan, PROVEN was born from their collective frustration with spending time, money, and energy on skincare products that didn't work. Amy is an award-winning computational scientist, and Ming has a Harvard MBA with a b
- [What makes PROVEN different from other skincare brands?](https://support.provenskincare.com/en-US/what-makes-proven-different-from-other-skincare-brands-7650503.md): The PROVEN Skincare System is priced at $199.99; subscribers save over 35% by paying just $129.99 per shipment. Each PROVEN System is intended to last 45-60 days with recommended daily usage; subscribers may customize the frequency of auto-shipment f
- [What is the Skin Genome Project?](https://support.provenskincare.com/en-US/what-is-the-skin-genome-project-7650602.md): The Skin Health Index™ is the foundation of PROVEN's personalized skincare approach. It's the largest database in the skincare industry, combining advanced data science with dermatological research to understand skin at an individual level. Our propr
- [How many factors does the Skin Genome Quiz™ analyze?](https://support.provenskincare.com/en-US/how-many-factors-does-the-skin-genome-quiz-analyze-7650604.md): 47 factors across your skin, your environment, and your lifestyle — from genetics and water hardness to stress response and seasonal shift. Each factor maps to specific ingredient and concentration decisions in your formulation.
- [Are PROVEN products dermatologist-tested?](https://support.provenskincare.com/en-US/are-proven-products-dermatologist-tested-7650605.md): Yes. PROVEN formulations are developed with our dermatology advisory board, led by Dr. Stafford Hollmig, former Head of Aesthetic Dermatology at Stanford. Every active ingredient and concentration in your formula is selected based on clinical researc
- [Are the ingredients safe?](https://support.provenskincare.com/en-US/are-the-ingredients-safe-7650606.md): Yes. PROVEN only uses ingredients that are clinically tested for safety and efficacy. Every formulation is screened against EWG safety standards, free of parabens, sulfates, phthalates, formaldehyde, and synthetic dyes, and never tested on animals. E
- [Where are PROVEN products made?](https://support.provenskincare.com/en-US/where-are-proven-products-made-7650730.md): Our entire PROVEN line is proudly formulated and made in the USA with US and imported materials. Our accessories are globally sourced.
- [How do I apply to work at PROVEN?](https://support.provenskincare.com/en-US/how-do-i-apply-to-work-at-proven-7651009.md): We're hiring. Open roles and how to apply are listed at provengroupteam.com/careers.
- [How can I partner with PROVEN (influencer / affiliate program)?](https://support.provenskincare.com/en-US/how-can-i-partner-with-proven-(influencer--affiliate-program)-7651017.md): Yes — our brand ambassador program is now called the PROVEN Influencer Program. Apply at provenskincare.com/influencer-program.
- [How can press / media contact PROVEN?](https://support.provenskincare.com/en-US/how-can-press--media-contact-proven-7651033.md): Please send press & media inquiries to press@provenskincare.com.
- [I'm seeing results! Do I continue with the original system?](https://support.provenskincare.com/en-US/im-seeing-results-do-i-continue-with-the-original-system-339581.md): Because your skin will change and improve as you use your products, we recommend taking the Skin Genome Quiz™ every 5-7 weeks—that way, your regimen will evolve with your complexion as it improves. For step-by-step instructions, please see How do I u
- [My environmental results seem inaccurate. How will this affect my formulations?](https://support.provenskincare.com/en-US/my-environmental-results-seem-inaccurate-how-will-this-affect-my-formulations-339596.md): Don’t worry, it’s all in the data. Your environmental results are not calculated in real-time. Rather, it is a forecast of the next 2 months, over an average of data collected from the last 10 years. This information is retrieved directly from the Na
- [Can I update an order once it has been invoiced?](https://support.provenskincare.com/en-US/can-i-update-an-order-once-it-has-been-invoiced-339579.md): You may update your skin quiz or skincare preferences or adjust your next billing date up to the day before your next order is scheduled to be processed via your account page. Attempting to make changes to your quiz or the timing of an order on or af
- [I just started using PROVEN products and my skin is having a reaction. What should I do?](https://support.provenskincare.com/en-US/i-just-started-using-proven-products-and-my-skin-is-having-a-reaction-what-should-i-do-339600.md): When managing certain skin concerns, it's not uncommon for your skin to initially react to the very ingredients designed to help it heal. If you’ve just started using your PROVEN system, we encourage you to give it a bit more time. Like with any new
- [My formulations include different ingredients than listed on the Skin Genome Quiz.](https://support.provenskincare.com/en-US/my-formulations-include-different-ingredients-than-listed-on-the-skin-genome-quiz-339606.md): In addition to our award-winning A.I. technology that is used to formulate your products, we utilize a human touchpoint to ensure that you are receiving the best formulations for your skin. Our Product Formulations team personally verifies your order
- [Your Prescriptions and Your PROVEN Skincare](https://support.provenskincare.com/en-US/your-prescriptions-and-your-proven-skincare-1649339.md): At PROVEN Skincare, your skin health and safety are our top priorities. We understand that many individuals use prescription medications, both topical and oral, to manage various skin conditions. We're here to ensure your personalized PROVEN System w
- [What if I am pregnant or breastfeeding?](https://support.provenskincare.com/en-US/what-if-i-am-pregnant-or-breastfeeding-1649340.md): Congratulations on your pregnancy or journey through breastfeeding! We understand that during this special time, reviewing your skincare routine for safety is a top priority. At PROVEN Skincare, we're dedicated to providing effective solutions that y
- [Allergies to Ingredients](https://support.provenskincare.com/en-US/allergies-to-ingredients-1649399.md): At PROVEN Skincare, we're dedicated to creating personalized solutions that work for your unique skin, and that includes carefully considering your allergies and sensitivities. Important Note on Our Facility:. Please be aware that at this time, PROVE
- [Is PROVEN Clinically tested?](https://support.provenskincare.com/en-US/is-proven-clinically-tested-7651137.md): Yes. PROVEN's personalized formulas are dermatologist-developed and clinically tested. In our most cited study, 90% of participants saw measurable improvement in their primary skin concern within 28 days. Specific clinical claims for each product lin
- [What if I had a reaction to my formula?](https://support.provenskincare.com/en-US/what-if-i-had-a-reaction-to-my-formula-7651138.md): Stop using the product and contact us. Our Customer Care team will walk through what you're experiencing — that might mean patch testing, adjusting how you layer products, taking a short break, or reformulating. Chat with us from the bottom right of
- [What if I don't see results?](https://support.provenskincare.com/en-US/what-if-i-dont-see-results-7651140.md): We're here to help. If something feels off, please reach out to our team at care@provenskincare.com. While we do not accept returns, we're happy to answer questions, address concerns, and offer a complimentary reformulation within 30 days of purchase
- [Will PROVEN work for my specific skin concerns?](https://support.provenskincare.com/en-US/will-proven-work-for-my-specific-skin-concerns-7651142.md): Yes — PROVEN formulas are built around the concerns you flag in the Skin Genome Quiz™, from acne and hyperpigmentation to fine lines and sensitivity. In clinical testing, 90% of participants saw measurable improvement in their primary concern within
- [Is PROVEN non-comedogenic and oil-free?](https://support.provenskincare.com/en-US/is-proven-non-comedogenic-and-oil-free-7651143.md): Yes. PROVEN products are non-comedogenic — formulated and tested to not clog pores. Our personalized formulas avoid ingredients with high comedogenic ratings, and where oil is included, we use non-pore-clogging plant oils (squalane, jojoba) selected
- [What should I expect when starting PROVEN?](https://support.provenskincare.com/en-US/what-should-i-expect-when-starting-proven-7651146.md): In the first 1–2 weeks: skin feels more balanced and less reactive, hydration evens out, makeup sits differently. Formulas built for your specific environment register quickly. Visible changes on stubborn concerns (deep hyperpigmentation, persistent
- [Should I be worried about expiration dates?](https://support.provenskincare.com/en-US/should-i-be-worried-about-expiration-dates-7651201.md): PROVEN products have a stable shelf life. Don't use a product you've had for longer than two years. If a product's color, smell, or texture has changed before then, contact our Customer Care team — chat from the bottom right of any page or email care
- [How long do PROVEN products last on the shelf?](https://support.provenskincare.com/en-US/how-long-do-proven-products-last-on-the-shelf-7651202.md): PROVEN products have a stable shelf life. Don't use a product you've had for longer than two years. If a product's color, smell, or texture has changed before then, contact our Customer Care team — chat from the bottom right of any page or email care
- [Can I travel with PROVEN?](https://support.provenskincare.com/en-US/can-i-travel-with-proven-7651205.md): Yes. Every PROVEN bottle and jar ships in TSA-compliant carry-on sizes. Personalized Cleanser: 50ml. Day Moisturizer: 30ml. Night Cream: 30ml. Day Eye Cream: 15ml. Night Eye Cream: 15ml. Personalized Serum: 30ml. Pack them in a clear quart-sized bag
- [How should I store PROVEN?](https://support.provenskincare.com/en-US/how-should-i-store-proven-7651206.md): PROVEN products perform best at room temperature, out of direct sunlight, and away from heat (don't leave them on a sunny bathroom counter or near a vent). A bedroom dresser, vanity drawer, or medicine cabinet works well. Refrigeration isn't required
- [Can I use PROVEN with active treatments (retinol, acids, Vitamin C)?](https://support.provenskincare.com/en-US/can-i-use-proven-with-active-treatments-(retinol-acids-vitamin-c)-7651209.md): Yes — with care. PROVEN formulas already include the actives your quiz recommends, so layering additional retinols, AHAs/BHAs, or high-strength Vitamin C may overlap or amplify ingredients already in your formula. The safest path: indicate what you'r
- [Can I use PROVEN with other skincare brands?](https://support.provenskincare.com/en-US/can-i-use-proven-with-other-skincare-brands-7651211.md): Yes. PROVEN is built to work with whatever else is in your routine. If you're layering products from other brands, apply thinnest-to-thickest (cleanser → toner → serum → moisturizer → SPF or night cream), and give each product 30–60 seconds to absorb
- [Can I subscribe to add-on products?](https://support.provenskincare.com/en-US/can-i-subscribe-to-add-on-products-7651212.md): Most add-ons are subscription-eligible — look for the Subscribe & Save option on the product page. Subscription saves more, and you can adjust the cadence to match how fast you use the product. A few smaller-format items ship as one-time purchases on
- [Can I add non-personalized products to my routine?](https://support.provenskincare.com/en-US/can-i-add-non-personalized-products-to-my-routine-7651214.md): Yes. Add-ons are designed to complement personalized and SkinSpecific routines — they layer in, they don't replace any step. If you're not sure how to sequence a specific add-on, our Customer Care team can walk you through it.
- [What add-on products does PROVEN offer?](https://support.provenskincare.com/en-US/what-add-on-products-does-proven-offer-7651215.md): PROVEN's add-on line includes serums, masks, lip care, and targeted treatments — designed to layer with personalized or SkinSpecific routines. Browse the full lineup at provenskincare.com/collections/all-skincare-products.
- [How long does a SkinSpecific routine last?](https://support.provenskincare.com/en-US/how-long-does-a-skinspecific-routine-last-7651218.md): About 6–8 weeks per product with consistent daily use. Subscription defaults to a 2-month cadence to match. If you find you're using more or less, adjust the frequency in your account at provenskincare.com/account.
- [Can I subscribe to a SkinSpecific routine?](https://support.provenskincare.com/en-US/can-i-subscribe-to-a-skinspecific-routine-7651219.md): Yes. SkinSpecific routines ship on Subscribe & Save with a default cadence of every 2 months. Skip, pause, or cancel anytime at provenskincare.com/account under Subscriptions & Orders.
- [Should I choose SkinSpecific or a Personalized routine?](https://support.provenskincare.com/en-US/should-i-choose-skinspecific-or-a-personalized-routine-7651220.md): Choose SkinSpecific if you have one hero concern, you're new to PROVEN and want a high-performance starting point, or you want a short-term reset focused on a single issue. Choose a Personalized routine if you have multiple concerns at once, you've b
- [How is SkinSpecific different from my Personalized routine?](https://support.provenskincare.com/en-US/how-is-skinspecific-different-from-my-personalized-routine-7651222.md): Two different approaches to skin care. SkinSpecific is targeted intensity — a fixed, high-performance formula focused on one primary concern (acne, aging, or hyperpigmentation). Same formula for every customer. Best for people who want to laser-focus
- [What is SkinSpecific?](https://support.provenskincare.com/en-US/what-is-skinspecific-7651223.md): SkinSpecific is our line of three concern-targeted routines — Acne, Anti-Aging, and Hyperpigmentation. Each is a fixed three-step system (cleanser, night cream, SPF moisturizer) formulated for one primary concern, with dermatologist-vetted actives at
- [How long does each personalized product last?](https://support.provenskincare.com/en-US/how-long-does-each-personalized-product-last-7651225.md): Each routine is sized for daily use. The 3-Step System lasts about 8 weeks. The Eye Cream Duo lasts about 12 weeks — eye creams use less product per application. The All-In-One Serum lasts about 8 weeks with daily use. Your subscription cadence defau
- [Can I buy without subscribing (one-time purchase)?](https://support.provenskincare.com/en-US/can-i-buy-without-subscribing-(one-time-purchase)-7651226.md): Yes. Every PROVEN product is available as a one-time purchase, no subscription required. Subscribers get what one-time buyers don't:
- [Can I subscribe to individual personalized products?](https://support.provenskincare.com/en-US/can-i-subscribe-to-individual-personalized-products-7651233.md): Yes. Your personalized products — cleanser, day moisturizer, night cream, day and night eye creams, and the All-In-One Serum — can each be subscribed to on their own. They are built from the same Skin Genome Quiz™ to work together as a routine, but y
- [How long until I see results?](https://support.provenskincare.com/en-US/how-long-until-i-see-results-7651244.md): Most people see initial changes within 2 to 4 weeks: skin looks more balanced, texture smooths, concerns soften. Visible results on more stubborn concerns (deep hyperpigmentation, fine lines, persistent acne) typically take 6 to 8 weeks of consistent
- [How do I use my personalized products?](https://support.provenskincare.com/en-US/how-do-i-use-my-personalized-products-7651247.md): Build the routine from cleanser out. Morning: Cleanser → Serum (if you have it) → Day Moisturizer with SPF → Day Eye Cream. Evening: Cleanser → Serum → Night Cream → Night Eye Cream. The Serum goes on damp skin and absorbs in seconds; let it set befo
- [How can a personalized routine help me?](https://support.provenskincare.com/en-US/how-can-a-personalized-routine-help-me-7651249.md): A personalized routine treats your skin as one connected system, not a shelf of products that happen to share a label. Every formula is built from the same Skin Genome Quiz™, so the actives are sequenced and dosed to work together — nothing competes,
- [What's in PROVEN's personalized line?](https://support.provenskincare.com/en-US/whats-in-provens-personalized-line-7651251.md): Your personalized line is built from your Skin Genome Quiz™, in three parts. The 3-Step System is your core daily routine — personalized cleanser, day moisturizer with SPF, and night cream. The Eye Cream Duo pairs a day and a night eye cream for the
- [How do I postpone or skip my next shipment?](https://support.provenskincare.com/en-US/how-do-i-postpone-or-skip-my-next-shipment-339531.md): You can easily postpone your next delivery from your PROVEN account dashboard. You have two options:. 1. You can "Reschedule" to a specific date.
- [How do I update my billing information?](https://support.provenskincare.com/en-US/how-do-i-update-my-billing-information-339532.md): You can easily update your billing information from your PROVEN account by visiting www.provenskincare.com/account and following the steps below.1. Select 'Subscriptions & Orders' from the dropdown menu next to your name.2. Go to "Billing" and select
- [How do I change the frequency of my deliveries?](https://support.provenskincare.com/en-US/how-do-i-change-the-frequency-of-my-deliveries-339562.md): You can easily change the frequency of your deliveries from your PROVEN account dashboard. Check out our video and step-by-step guide below. Step-by-step guide:
- [How do I update my password?](https://support.provenskincare.com/en-US/how-do-i-update-my-password-339563.md): To update your password, visit www.provenskincare.com/account and follow the steps below:1. Select 'SIGN IN WITH PASSWORD'
- [How do I add or remove a product from an upcoming order?](https://support.provenskincare.com/en-US/how-do-i-add-or-remove-a-product-from-an-upcoming-order-339564.md): You may add or remove products from an upcoming subscription order up to the day before the order is scheduled to be invoiced via your PROVEN Account. Follow the instructions below:1. Log in to your PROVEN Account.
- [How do I delete my account and all personal information?](https://support.provenskincare.com/en-US/how-do-i-delete-my-account-and-all-personal-information-339569.md): Quick Question Before We ProceedAre you looking to pause or cancel your PROVEN subscription, or delete your PROVEN account entirely?. Pausing or canceling your subscription lets you keep your subscriber benefits, including your 30% discount on future
- [How do I update my shipping address?](https://support.provenskincare.com/en-US/how-do-i-update-my-shipping-address-339570.md): You can easily update your billing information from your PROVEN account by visiting www.provenskincare.com/account and following the steps below.1. Select 'Subscriptions & Orders' from the dropdown menu next to your name. 2. Go to 'Shipping Informati
- [Where do I find my next formulation date?](https://support.provenskincare.com/en-US/where-do-i-find-my-next-formulation-date-395566.md): You can easily view your next bill date from your PROVEN account dashboard. Step-by-step guide:
- [How do I get my order sooner?](https://support.provenskincare.com/en-US/how-do-i-get-my-order-sooner-1617570.md): If you'd like to schedule your order for a sooner date, you can log into your PROVEN Account Dashboard and reschedule your shipment at any time! If you want your order immediately, you can use the "Get It Now" feature. Step-by-step guide:
- [Is it possible to have more than one person on an account?](https://support.provenskincare.com/en-US/is-it-possible-to-have-more-than-one-person-on-an-account-1649325.md): At PROVEN Skincare, our core promise is deep personalization. This means every single product in your PROVEN System is custom-formulated specifically for you. Here's why that means one user per account:. Because each PROVEN System is a precise match
- [How is my data protected?](https://support.provenskincare.com/en-US/how-is-my-data-protected-7650490.md): Your data is handled per our Privacy Policy — what we collect, how we use it, and your rights to access, correct, or delete it. Privacy rights vary by jurisdiction (CCPA in California, GDPR in the EU/UK, and similar laws elsewhere). To exercise any r
- [How do I unsubscribe from emails?](https://support.provenskincare.com/en-US/how-do-i-unsubscribe-from-emails-7650491.md): Click the Unsubscribe link at the bottom of any PROVEN marketing email. You can also email care@provenskincare.com to opt out entirely. Unsubscribing from marketing emails won't affect transactional emails (order confirmations, shipping updates, subs
- [How do I sign in?](https://support.provenskincare.com/en-US/how-do-i-sign-in-7650495.md): Click the user icon in the top right of any page — that opens the sign-in panel. Enter the email on your account and we'll send a one-time sign-in link. Open the email and click the link to sign in (the link is single-use and expires after a short wi
- [How do I delete my account or my data?](https://support.provenskincare.com/en-US/how-do-i-delete-my-account-or-my-data-7650502.md): Email care@provenskincare.com from the address on your account with the subject "Delete my account." We'll confirm and complete the deletion within the timeframe required by applicable privacy law. Cancel any active subscriptions first so no future o
- [How do I update my password or email?](https://support.provenskincare.com/en-US/how-do-i-update-my-password-or-email-7650582.md): To update your password: click the user icon in the top right, select Sign in with password, then Forgot password. Reset from the email we send. To update your email: sign in to your account and update it directly in your profile settings. If you'd r
- [Do you have a referral program?](https://support.provenskincare.com/en-US/do-you-have-a-referral-program-7650584.md): The PROVEN referral program is currently paused while we build a new version. The legacy program — friend codes, advocate dashboards, and credit-by-referral — is no longer active. When the new program launches, we'll email subscribers and update this
- [What are PROVEN Credits and how do I use them?](https://support.provenskincare.com/en-US/what-are-proven-credits-and-how-do-i-use-them-7650586.md): Credits are PROVEN's rewards currency. You earn them on every subscription order — the amount appears as Earn X Credits on each subscription card under Subscriptions & Orders. Credits accumulate in your account and apply automatically at checkout aga
- [Can I apply a discount code to my subscription?](https://support.provenskincare.com/en-US/can-i-apply-a-discount-code-to-my-subscription-7650587.md): Yes. From your account, find the subscription you'd like to discount and select Apply discount, enter your code, and confirm. Eligible codes apply to your next order automatically.
- [Can I add a backup payment method?](https://support.provenskincare.com/en-US/can-i-add-a-backup-payment-method-7650588.md): Yes. Go to your account under Subscriptions & Orders. At the top of the page, select Add backup card and enter the card details. If your primary card fails at order time, we charge the backup automatically — no missed shipments, no manual fix.
- [How do I update my billing information?](https://support.provenskincare.com/en-US/how-do-i-update-my-billing-information-7650589.md): Go to your account under Subscriptions & Orders. Under Billing on your subscription card, select Edit, enter your new card or billing address, and save. The new payment method applies to your next order. You can also add a backup card from the top of
- [Can I combine my subscriptions into one delivery?](https://support.provenskincare.com/en-US/can-i-combine-my-subscriptions-into-one-delivery-7650592.md): Yes. Go to your account under Subscriptions & Orders. On any subscription, select Merge subscriptions, choose the subscription you'd like to merge it with, and confirm. The merged subscription ships everything together on a single cadence.
- [How do i split a subscription onto separate deliveries?](https://support.provenskincare.com/en-US/how-do-i-split-a-subscription-onto-separate-deliveries-7650594.md): From your account, find the subscription you'd like to split and select Split subscription, choose which products move to their own schedule, and confirm. Each split subscription gets its own next order date, frequency, and discount, so you can stagg
- [How do I gift my next subscription order to someone else?](https://support.provenskincare.com/en-US/how-do-i-gift-my-next-subscription-order-to-someone-else-7650595.md): Go to your account under Subscriptions & Orders. Select Skip on the subscription you'd like to gift, then choose Gift order. Enter the recipient's shipping address and a short note if you'd like. Your card on file is charged at your subscription pric
- [How do I get my next order shipped sooner?](https://support.provenskincare.com/en-US/how-do-i-get-my-next-order-shipped-sooner-7650599.md): From your account, find the subscription you'd like to receive sooner and select Get now and confirm. Your next order processes immediately at your usual subscription price and ships within 1–2 business days. Your regular cadence resumes after.
- [How do I resume or reactivate my subscription?](https://support.provenskincare.com/en-US/how-do-i-resume-or-reactivate-my-subscription-7650600.md): Go to your account under Subscriptions & Orders. Canceled subscriptions appear on the same page with a Reactivate option. Select Reactivate, confirm your products and frequency, and your subscription resumes. You can also reach care@provenskincare.co
- [How do I cancel my subscription?](https://support.provenskincare.com/en-US/how-do-i-cancel-my-subscription-7650601.md): From your account, find the subscription you'd like to cancel and select Cancel and follow the prompts. We'll ask a few questions about your experience so we can do better — and offer alternatives like pausing, changing frequency, or reformulating if
- [How do I pause my subscription?](https://support.provenskincare.com/en-US/how-do-i-pause-my-subscription-7650603.md): From your account, find the subscription you'd like to pause and select Pause and confirm. Your subscription holds in place until you reactivate it — no orders process, no charges run. You can resume anytime by selecting Reactivate on the same subscr
- [What payment methods do you accept?](https://support.provenskincare.com/en-US/what-payment-methods-do-you-accept-7651008.md): We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, PayPal, Shop Pay, and Shop Pay Installments. Klarna and Afterpay are available on qualifying orders.
- [How much do I save by subscribing?](https://support.provenskincare.com/en-US/how-much-do-i-save-by-subscribing-7651010.md): Go to your account under Subscriptions & Orders. Each subscription card shows a running total — "$X saved by subscribing" — that reflects the discount you've earned versus one-time pricing across the life of that subscription.
- [Why should I subscribe?](https://support.provenskincare.com/en-US/why-should-i-subscribe-7651016.md): Three reasons people stay:. Plus early access to new launches and free reformulation if something needs adjusting.
- [Do I have to subscribe?](https://support.provenskincare.com/en-US/do-i-have-to-subscribe-7651018.md): No. Every PROVEN product is available as a one-time purchase, no subscription required. Subscribers get what one-time buyers don't:
- [Where can I find the status of my order?](https://support.provenskincare.com/en-US/where-can-i-find-the-status-of-my-order-339571.md): You can easily find the status of your order from your PROVEN account dashboard. You'll find your tracking link under "Your order is on its way to you.". Also, once your order has been processed, you'll receive an email with the subject line:. Your o
- [What is the shipping & delivery time?](https://support.provenskincare.com/en-US/what-is-the-shipping-&-delivery-time-339572.md): Shipping times will vary based on your location. After your order has been billed, we’ll need up to 2-4 days to finalize your personalized formulations before your products are shipped.Once shipped, you can expect your PROVEN Skincare products to arr
- [Is there an additional shipping charge?](https://support.provenskincare.com/en-US/is-there-an-additional-shipping-charge-339573.md): Shipping costs are included with your subscription purchase for all orders!
- [The tracking for my order doesn't seem to be updating; should I be worried?](https://support.provenskincare.com/en-US/the-tracking-for-my-order-doesnt-seem-to-be-updating-should-i-be-worried-339574.md): Packages are scanned using barcodes attached to them, which are read at various points as they move through different facilities. Each time a barcode is scanned, the tracking status is updated to reflect the package’s progress. If you're not seeing u
- [Can I have my order delivered to a PO BOX?](https://support.provenskincare.com/en-US/can-i-have-my-order-delivered-to-a-po-box-339576.md): You may choose to have your order delivered to a PO box. If your PO box is too small to accommodate packages, please check with the desk to retrieve your package.
- [Can I change my shipping address after an order has been billed?](https://support.provenskincare.com/en-US/can-i-change-my-shipping-address-after-an-order-has-been-billed-339578.md): Orders ship to the address on file when your order has been processed. Changes made up to the day before an order is processed will apply to the upcoming order. Changes made on or after the order has been invoiced will apply to future orders, not the
- [My order arrived damaged.](https://support.provenskincare.com/en-US/my-order-arrived-damaged-339601.md): How frustrating! This is definitely not the experience we strive for. Please contact the Care Team so we can help resolve this for you.
- [Our Shipping Regions](https://support.provenskincare.com/en-US/our-shipping-regions-1649330.md): We understand that you might be wondering about our shipping capabilities. Currently, PROVEN Skincare products are available for shipment only within the United States and Canada. Why the change?. Unfortunately, we had to make the difficult decision
- [Recycling](https://support.provenskincare.com/en-US/recycling-1649331.md): At PROVEN Skincare, we're continuously working towards a more sustainable future, and that includes thoughtfully considering our packaging and environmental impact. We know this is important to you, and it's incredibly important to us too!. Understan
- [How do I update my Skin Genome Quiz?](https://support.provenskincare.com/en-US/how-do-i-update-my-skin-genome-quiz-339525.md): We recommend retaking your skin quiz before your next formulation date—or anytime you notice changes in your skin, lifestyle, or environment—to ensure your products continue to meet your skin’s evolving needs. We're here to support you throughout you
- [Do I have to take the Skin Genome Quiz to purchase PROVEN products?](https://support.provenskincare.com/en-US/do-i-have-to-take-the-skin-genome-quiz-to-purchase-proven-products-339580.md): Yes, if you want the most effective skincare for your skin type and environment. PROVEN Skincare is personalized––your quiz answers enable us to custom-make products just for you. Don’t worry—the quiz is straightforward and shouldn’t take longer than
- [I completed the Skin Genome Quiz, but I want to change my answers, can I?](https://support.provenskincare.com/en-US/i-completed-the-skin-genome-quiz-but-i-want-to-change-my-answers-can-i-339582.md): The more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to update your Skin Genome Quiz every 5-7 weeks and/or any time you experience a change in your skin or lifestyle
- [Do I have to take the Skin Genome Quiz before every shipment?](https://support.provenskincare.com/en-US/do-i-have-to-take-the-skin-genome-quiz-before-every-shipment-339598.md): Because PROVEN products are made for your specific skin, our products evolve with you. We recommend that you retake the Skin Genome Quiz every 5-7 weeks. This way, we can address all your latest skin concerns and any seasonal changes.
- [How do you adjust for climate and lifestyle?](https://support.provenskincare.com/en-US/how-do-you-adjust-for-climate-and-lifestyle-7651252.md): Your formula updates seasonally without you doing anything — we recalibrate based on a forecast of the next two months in your zip code, so January's formula is built for winter and July's for summer. Lifestyle factors (sleep, stress, travel, life st
- [Does my environment affect my formula?](https://support.provenskincare.com/en-US/does-my-environment-affect-my-formula-7651255.md): Yes. The Skin Genome Quiz™ asks for your zip code and factors in your local climate — humidity, UV index, water hardness, air quality. Your formula is built for the environment your skin actually lives in, not a national average. If you move, update
- [How do you ensure my formula is safe for my skin?](https://support.provenskincare.com/en-US/how-do-you-ensure-my-formula-is-safe-for-my-skin-7651261.md): Every PROVEN formula is built from the Skin Health Index™ — our database of over 20,000 ingredients, 4,000 peer-reviewed papers, and millions of clinical data points — then reviewed against your specific quiz answers (allergies, sensitivities, condit
- [Can I retake the quiz after placing an order?](https://support.provenskincare.com/en-US/can-i-retake-the-quiz-after-placing-an-order-7651263.md): Yes — your quiz can be updated up until the day before your next order is scheduled to process. Once an order moves into processing, the formulas for that shipment are locked. Any quiz updates after that point apply to the following order. You can ch
- [How often should I retake the quiz?](https://support.provenskincare.com/en-US/how-often-should-i-retake-the-quiz-7651264.md): Whenever something actually changes — a new sensitivity, a move, a stress shift, a pregnancy, a new condition. Your formula updates seasonally without a quiz retake (recalibrated to a forecast of the next two months in your zip code), so seasonal cha
- [Do I have to purchase after taking the quiz?](https://support.provenskincare.com/en-US/do-i-have-to-purchase-after-taking-the-quiz-7651265.md): You'll only need to take the quiz if you're shopping our PROVEN Pro personalized line. If you're looking for a targeted routine, our SkinSpecific™ kits are pre-formulated and available to purchase, no quiz required.
- [What is the Skin Genome Quiz™?](https://support.provenskincare.com/en-US/what-is-the-skin-genome-quiz-7651271.md): The Skin Genome Quiz™ is a simple 3-minute online quiz designed to simulate a dermatologist's evaluation. Based on your quiz answers, PROVEN builds a personalized skincare routine for your skin, lifestyle, environment, and skin concerns.
- [Can I buy PROVEN at Sephora?](https://support.provenskincare.com/en-US/can-i-buy-proven-at-sephora-7651273.md): Because your personalized PROVEN 3-Step System is based on your unique results from taking our Skin Genome Quiz™ results, the only way to purchase our products is through our website.
- [What's the difference between Personalized, SkinSpecific, and PROVEN's other products?](https://support.provenskincare.com/en-US/whats-the-difference-between-personalized-skinspecific-and-provens-other-products-7651283.md): Personalized is our flagship. The Skin Genome Quiz™ reads 47 factors about your skin, environment, and lifestyle, and your formula is built to match. It adapts as you change. SkinSpecific is targeted intensity. Three fixed-formula routines — Acne, An
- [What products does PROVEN offer?](https://support.provenskincare.com/en-US/what-products-does-proven-offer-7651288.md): PROVEN makes three lines of skincare:. Browse the full catalog at provenskincare.com/collections/all-skincare-products.
- [How does PROVEN work end-to-end?](https://support.provenskincare.com/en-US/how-does-proven-work-end-to-end-7651290.md): PROVEN works in three steps. First, you take the Skin Genome Quiz™ — about 3 minutes, with questions about your skin, environment, lifestyle, and goals. Second, your answers build a skin profile, and the algorithm uses it to build your formula — acti
- [Return & Reformulation Policy](https://support.provenskincare.com/en-US/return-&-reformulation-policy-339529.md): We're honored you've chosen PROVEN to serve your skincare needs! We want you to love your PROVEN Skincare System and the results you see in your skin. While we do not accept returns or offer refunds on personalized skincare, we're happy to address an
- [Missing Delivery Policy](https://support.provenskincare.com/en-US/missing-delivery-policy-339533.md): We'd love every order to be delivered on time and without issue, but understand there are occasions that our shipping partner misdelivers, loses, or damages a package. In the event there is an issue with your delivery, we're happy to help. Misdeliver
- [Order Cancellation Policy](https://support.provenskincare.com/en-US/order-cancellation-policy-339604.md): On your scheduled formulation date, your payment method is charged and your order is sent to fulfillment. Once the formulation process has started, we’re unable to make changes or cancel the order. While there is a very short window where we might be
- [Bank Dispute Policy](https://support.provenskincare.com/en-US/bank-dispute-policy-1649336.md): We understand that encountering a payment dispute can be confusing, and we're here to help clarify how the process works. When a payment dispute (also known as a chargeback) is initiated, it means your bank or credit card company (the creditor) has s
- [Cruelty Free Skincare Products: Why We Will Never Test on Animals](https://support.provenskincare.com/en-US/cruelty-free-skincare-products-why-we-will-never-test-on-animals-339507.md): In many ways, the beauty industry has made great strides with updating formulations, using more natural ingredients, and removing by-products, animal byproducts, and animal ingredients (including beeswax) and other ingredients, like lanolin and parab
- [How to Treat Rosacea: Symptoms & Treatments](https://support.provenskincare.com/en-US/how-to-treat-rosacea-symptoms-&-treatments-339510.md): It’s estimated that 415 million people are affected by Rosacea worldwide. A chronic skin disorder, Rosacea is sometimes hereditary and most common in people of English or Scottish descent. It occurs equally in dry and oily skin types. Rosacea causes
- [Top 10 Common Skincare Mistakes](https://support.provenskincare.com/en-US/top-10-common-skincare-mistakes-339513.md): Whether you’re a self-professed #SkincareAddict or an absolute minimalist, clear skin is a common (and worthy) goal. And while we all have the best intentions when it comes to caring for our complexions, we often damage our skin without knowing it, b
- [Troubleshooting: PROVEN Cleanser & Day Moisturizer airless pump dispenser](https://support.provenskincare.com/en-US/troubleshooting-proven-cleanser-&-day-moisturizer-airless-pump-dispenser-339521.md): PROVEN Cleanser & Day Cream formulations are packaged using airless pump technology. Airless pumps use a vacuum system to dispense rather than a straw to avoid air and contaminant exposure, keeping the contents fresh and enhancing the formula's stabi