Our customer success team is available Monday through Friday, 9 am - 9 pm EST. We'll respond back to inquiries in 1-2 business days.

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PROVEN Skincare 

<span data-sheets-userformat="{&quot;2&quot;:257,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Because PROVEN products are made for your specific skin, it&#x2019;s vital that our products evolve with you. We recommend that you retake the Skin Genome Quiz every 5-7 weeks, and reorder your products based on that updated assessment. That way, we can address all your latest skin concerns and any seasonal changes.&quot;}">Because PROVEN products are made for your specific skin, it&#x2019;s vital that our products evolve with you.&#xA0;<span data-sheets-userformat="{&quot;2&quot;:257,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Because PROVEN products are made for your specific skin, it&#x2019;s vital that our products evolve with you. We recommend that you retake the Skin Genome Quiz every 5-7 weeks, and reorder your products based on that updated assessment. That way, we can address all your latest skin concerns and any seasonal changes.&quot;}">We recommend that you retake the Skin Genome Quiz every 5-7 weeks, and reorder your products based on that updated assessment. This way, we can address all your latest skin concerns and any seasonal changes.

Because PROVEN products are made for your specific skin, it’s vital that our products evolve with you. We recommend that you retake the Skin Genome Quiz every 5-7 weeks, and reorder your products based on that updated assessment. This way, we can add

Do I have to take the Skin Genome Quiz before every shipment?

Skin Genome Quiz™

What is the difference between a one time order and subscription?

About PROVEN

I'm seeing results! Do I continue with the original system?

My environmental results seem inaccurate. How will this affect my formulations?

Can I update an order once it has been invoiced?

I just started using PROVEN products and my skin is having a reaction. What should I do?

My formulations include different ingredients than listed on the Skin Genome Quiz.

My PROVEN System

How do I postpone my next delivery?

How do I update my billing information?

How do I change the frequency of my deliveries?

How do I update my password?

How do I add or remove a product from an upcoming order?

How do I skip my next shipment?

How do I delete my account and all personal information?

How do I update my shipping address?

Where do I find my next formulation date?

Account Management

Where can I find the status of my order?

What is the shipping & delivery time?

Is there an additional shipping charge?

The tracking for my order doesn't seem to be updating; should I be worried?

Can I have my order delivered to a PO BOX?

Can I change my shipping address after an order has been billed?

My order arrived damaged.

Shipping & Delivery

How do I update my Skin Genome Quiz?

Do I have to take the Skin Genome Quiz to purchase PROVEN products?

I completed the Skin Genome Quiz, but I want to change my answers, can I?

Subscription Cancellation Policy

Return & Reformulation Policy

Missing Delivery Policy

Order Cancellation Policy

Policies

Cruelty Free Skincare Products: Why We Will Never Test on Animals

How to Treat Rosacea: Symptoms & Treatments

Top 10 Common Skincare Mistakes

Troubleshooting: PROVEN Cleanser & Day Moisturizer airless pump dispenser

Blog Articles

Do I have to take the Skin Genome Quiz before every shipment?Updated a year ago