We recommend retaking your skin quiz before your next formulation date—or anytime you notice changes in your skin, lifestyle, or environment—to ensure your products continue to meet your skin’s evolving needs. We're here to support you throughout you

<article dir="auto" data-testid="conversation-turn-18" data-scroll-anchor="true" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="79e8f5db-7f7f-4261-a87d-50bbb060049e" dir="auto" data-message-model-slug="gpt-4o">We recommend retaking your skin quiz before your next formulation date&#x2014;or anytime you notice changes in your skin, lifestyle, or environment&#x2014;to ensure your products continue to meet your skin&#x2019;s evolving needs. We&apos;re here to support you throughout your skincare journey, adjusting your formulations as needed to help you reach and maintain your desired results.Click&#xA0;<a href="https://www.provenskincare.com/account/" rel="noopener noreferrer" target="_blank" class="fr-strong">here</a> to log into your PROVEN account. 1.&#xA0;Click on &quot;Update&quot; 2.&#xA0;Follow the prompts and answer the questions to update your Skin Quiz.&#xA0;<hr>If you&apos;d like to add new products to your account, such as the serum or the eye cream, you can take the Skin Quix for each by clicking on &quot;Skin Quiz.&quot; Then select the quiz you&apos;d like to take.</div> </div></article>

How do I update my Skin Genome Quiz?

Yes, if you want the most effective skincare for your skin type and environment. PROVEN Skincare is personalized––your quiz answers enable us to custom-make products just for you. Don’t worry—the quiz is straightforward, and simple, and shouldn’t tak

<span data-sheets-userformat="{&quot;2&quot;:257,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes, if you want the most effective skincare for your skin type and environment. PROVEN Skincare is personalized&#x2013;&#x2013;your quiz answers enable us to custom-make products just for you. Don&#x2019;t worry&#x2014;the quiz is straightforward, simple, and shouldn&#x2019;t take longer than 5 to 10 minutes. And your answers are strictly confidential.&quot;}" id="isPasted">Yes, if you want the most effective skincare for your skin type and environment.&#xA0; PROVEN Skincare is personalized&#x2013;&#x2013;your quiz answers enable us to custom-make products just for you. Don&#x2019;t worry&#x2014;the quiz is straightforward, and simple, and shouldn&#x2019;t take longer than 5 to 10 minutes. And your answers are strictly confidential.

Do I have to take the Skin Genome Quiz to purchase PROVEN products?

The more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to update your Skin Genome Quiz every 5-7 weeks and/or any time you experience a change in your skin or lifestyle

<span data-sheets-hyperlink="mailto:someone@example.com" data-sheets-hyperlinkruns="{&quot;1&quot;:329,&quot;2&quot;:&quot;mailto:someone@example.com&quot;}&#xEE10;{&quot;1&quot;:353}" data-sheets-userformat="{&quot;2&quot;:329985,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;19&quot;:0,&quot;21&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please do&#x2013;&#x2013;the more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to retake the Skin Genome Quiz&#x2122; every 5-7 weeks, and whenever else you think your skin needs have changed. If you&apos;ve retaken the quiz after processing your order, please email us at care@provenskincare.com to try and incorporate your new results into your formulations before shipment.&quot;}">The more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to update your Skin Genome Quiz every 5-7 weeks and/or any time you experience a change in your skin or lifestyle (moved to another city, began/stopped taking a new topical prescription, trying to conceive, or becoming pregnant, etc.<span data-sheets-hyperlink="mailto:someone@example.com" data-sheets-hyperlinkruns="{&quot;1&quot;:329,&quot;2&quot;:&quot;mailto:someone@example.com&quot;}&#xEE10;{&quot;1&quot;:353}" data-sheets-userformat="{&quot;2&quot;:329985,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;19&quot;:0,&quot;21&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please do&#x2013;&#x2013;the more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to retake the Skin Genome Quiz&#x2122; every 5-7 weeks, and whenever else you think your skin needs have changed. If you&apos;ve retaken the quiz after processing your order, please email us at care@provenskincare.com to try and incorporate your new results into your formulations before shipment.&quot;}">For step-by-step instructions, please see <a href="https://proven-skincare.gorgias.help/en-US/how-do-i-update-my-skin-genome-quiz-339525" rel="noopener noreferrer" target="_blank">How do I update my Skin Genome Quiz?</a><hr><span data-sheets-hyperlink="mailto:someone@example.com" data-sheets-hyperlinkruns="{&quot;1&quot;:329,&quot;2&quot;:&quot;mailto:someone@example.com&quot;}&#xEE10;{&quot;1&quot;:353}" data-sheets-userformat="{&quot;2&quot;:329985,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;19&quot;:0,&quot;21&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please do&#x2013;&#x2013;the more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to retake the Skin Genome Quiz&#x2122; every 5-7 weeks, and whenever else you think your skin needs have changed. If you&apos;ve retaken the quiz after processing your order, please email us at care@provenskincare.com to try and incorporate your new results into your formulations before shipment.&quot;}"> Important! To ensure you receive the most up-to-date formulations, please update your Skin Quiz at least 24 hours before your next formulation cycle begins.Changes made on the same day your formulations are set to begin will not affect the system already in progress. If you&apos;ve updated your profile on that day, please reach out to our <a href="https://www.provenskincare.com/contact-us" target="_blank" rel="noopener noreferrer">Care Team</a> for further assistance.<span data-sheets-hyperlink="mailto:someone@example.com" data-sheets-hyperlinkruns="{&quot;1&quot;:329,&quot;2&quot;:&quot;mailto:someone@example.com&quot;}&#xEE10;{&quot;1&quot;:353}" data-sheets-userformat="{&quot;2&quot;:329985,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;19&quot;:0,&quot;21&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please do&#x2013;&#x2013;the more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to retake the Skin Genome Quiz&#x2122; every 5-7 weeks, and whenever else you think your skin needs have changed. If you&apos;ve retaken the quiz after processing your order, please email us at care@provenskincare.com to try and incorporate your new results into your formulations before shipment.&quot;}">.&#xA0;

I completed the Skin Genome Quiz, but I want to change my answers, can I?

Because PROVEN products are made for your specific skin, our products evolve with you. We recommend that you retake the Skin Genome Quiz every 5-7 weeks. This way, we can address all your latest skin concerns and any seasonal changes.

<span data-sheets-userformat="{&quot;2&quot;:257,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Because PROVEN products are made for your specific skin, it&#x2019;s vital that our products evolve with you. We recommend that you retake the Skin Genome Quiz every 5-7 weeks, and reorder your products based on that updated assessment. That way, we can address all your latest skin concerns and any seasonal changes.&quot;}">Because PROVEN products are made for your specific skin, our products evolve with you.&#xA0;<span data-sheets-userformat="{&quot;2&quot;:257,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Because PROVEN products are made for your specific skin, it&#x2019;s vital that our products evolve with you. We recommend that you retake the Skin Genome Quiz every 5-7 weeks, and reorder your products based on that updated assessment. That way, we can address all your latest skin concerns and any seasonal changes.&quot;}">We recommend that you retake the Skin Genome Quiz every 5-7 weeks. This way, we can address all your latest skin concerns and any seasonal changes.&#xA0;

Do I have to take the Skin Genome Quiz before every shipment?

Our customer success team is available Monday through Friday, 9 am - 9 pm EST. We'll respond back to inquiries in 1-2 business days.