How do I update my password?Updated a year ago

To update your password, visit www.provenskincare.com/account and follow the steps below.

1. Select 'Login' 
2. Select 'Forgot password'
3. Enter the email address you used to complete your Skin Genome Quiz™ 
4. Select 'Reset password'
5. Check your email
6. Open the 'Recover Your Password' email
7. Click the 'Reset Password' button 
8. Enter a new password in box one, then in box two to confirm
9. Select 'Submit' to login to your account

Tip: Your password must contain at least 6 characters and include one uppercase letter, one lowercase letter, and one number.

Troubleshooting:
If you've followed steps 1-4 above and do not see the recover your password email in your inbox, it may have been improperly routed by your email provider. 

In this case, you may locate the email by trying the following tips.

1. Check your spam folder. 
2. Search for the subject 'recover your password' and/or sender '[email protected]'