Account Management

How do I postpone or skip my next shipment?

You can easily postpone your next delivery from your PROVEN account dashboard. You have two options:. 1. You can "Reschedule" to a specific date.

How do I update my billing information?

You can easily update your billing information from your PROVEN account by visiting www.provenskincare.com/account and following the steps below.1. Select 'Subscriptions & Orders' from the dropdown menu next to your name.2. Go to "Billing" and select

How do I change the frequency of my deliveries?

You can easily change the frequency of your deliveries from your PROVEN account dashboard. Check out our video and step-by-step guide below. Step-by-step guide:

How do I update my password?

To update your password, visit www.provenskincare.com/account and follow the steps below:1. Select 'SIGN IN WITH PASSWORD'

How do I add or remove a product from an upcoming order?

You may add or remove products from an upcoming subscription order up to the day before the order is scheduled to be invoiced via your PROVEN Account. Follow the instructions below:1. Log in to your PROVEN Account.

How do I delete my account and all personal information?

Quick Question Before We ProceedAre you looking to pause or cancel your PROVEN subscription, or delete your PROVEN account entirely?. Pausing or canceling your subscription lets you keep your subscriber benefits, including your 30% discount on future

How do I update my shipping address?

Where do I find my next formulation date?

You can easily view your next bill date from your PROVEN account dashboard. Step-by-step guide:

How do I get my order sooner?

If you'd like to schedule your order for a sooner date, you can log into your PROVEN Account Dashboard and reschedule your shipment at any time! If you want your order immediately, you can use the "Get It Now" feature. Step-by-step guide:

Is it possible to have more than one person on an account?

At PROVEN Skincare, our core promise is deep personalization. This means every single product in your PROVEN System is custom-formulated specifically for you. Here's why that means one user per account:. Because each PROVEN System is a precise match

How is my data protected?

Your data is handled per our Privacy Policy — what we collect, how we use it, and your rights to access, correct, or delete it. Privacy rights vary by jurisdiction (CCPA in California, GDPR in the EU/UK, and similar laws elsewhere). To exercise any r

How do I unsubscribe from emails?

Click the Unsubscribe link at the bottom of any PROVEN marketing email. You can also email [email protected] to opt out entirely. Unsubscribing from marketing emails won't affect transactional emails (order confirmations, shipping updates, subs

How do I sign in?

Click the user icon in the top right of any page — that opens the sign-in panel. Enter the email on your account and we'll send a one-time sign-in link. Open the email and click the link to sign in (the link is single-use and expires after a short wi

How do I delete my account or my data?

Email [email protected] from the address on your account with the subject "Delete my account." We'll confirm and complete the deletion within the timeframe required by applicable privacy law. Cancel any active subscriptions first so no future o

How do I update my password or email?

To update your password: click the user icon in the top right, select Sign in with password, then Forgot password. Reset from the email we send. To update your email: sign in to your account and update it directly in your profile settings. If you'd r

Do you have a referral program?

The PROVEN referral program is currently paused while we build a new version. The legacy program — friend codes, advocate dashboards, and credit-by-referral — is no longer active. When the new program launches, we'll email subscribers and update this

What are PROVEN Credits and how do I use them?

Credits are PROVEN's rewards currency. You earn them on every subscription order — the amount appears as Earn X Credits on each subscription card under Subscriptions & Orders. Credits accumulate in your account and apply automatically at checkout aga

Can I apply a discount code to my subscription?

Yes. From your account, find the subscription you'd like to discount and select Apply discount, enter your code, and confirm. Eligible codes apply to your next order automatically.

Can I add a backup payment method?

Yes. Go to your account under Subscriptions & Orders. At the top of the page, select Add backup card and enter the card details. If your primary card fails at order time, we charge the backup automatically — no missed shipments, no manual fix.

How do I update my billing information?

Go to your account under Subscriptions & Orders. Under Billing on your subscription card, select Edit, enter your new card or billing address, and save. The new payment method applies to your next order. You can also add a backup card from the top of

Can I combine my subscriptions into one delivery?

Yes. Go to your account under Subscriptions & Orders. On any subscription, select Merge subscriptions, choose the subscription you'd like to merge it with, and confirm. The merged subscription ships everything together on a single cadence.

How do i split a subscription onto separate deliveries?

From your account, find the subscription you'd like to split and select Split subscription, choose which products move to their own schedule, and confirm. Each split subscription gets its own next order date, frequency, and discount, so you can stagg

How do I gift my next subscription order to someone else?

Go to your account under Subscriptions & Orders. Select Skip on the subscription you'd like to gift, then choose Gift order. Enter the recipient's shipping address and a short note if you'd like. Your card on file is charged at your subscription pric

How do I get my next order shipped sooner?

From your account, find the subscription you'd like to receive sooner and select Get now and confirm. Your next order processes immediately at your usual subscription price and ships within 1–2 business days. Your regular cadence resumes after.

How do I resume or reactivate my subscription?

Go to your account under Subscriptions & Orders. Canceled subscriptions appear on the same page with a Reactivate option. Select Reactivate, confirm your products and frequency, and your subscription resumes. You can also reach [email protected]

How do I cancel my subscription?

From your account, find the subscription you'd like to cancel and select Cancel and follow the prompts. We'll ask a few questions about your experience so we can do better — and offer alternatives like pausing, changing frequency, or reformulating if

How do I pause my subscription?

From your account, find the subscription you'd like to pause and select Pause and confirm. Your subscription holds in place until you reactivate it — no orders process, no charges run. You can resume anytime by selecting Reactivate on the same subscr

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, PayPal, Shop Pay, and Shop Pay Installments. Klarna and Afterpay are available on qualifying orders.

How much do I save by subscribing?

Go to your account under Subscriptions & Orders. Each subscription card shows a running total — "$X saved by subscribing" — that reflects the discount you've earned versus one-time pricing across the life of that subscription.

Why should I subscribe?

Three reasons people stay:. Plus early access to new launches and free reformulation if something needs adjusting.

Do I have to subscribe?

No. Every PROVEN product is available as a one-time purchase, no subscription required. Subscribers get what one-time buyers don't: