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<span data-sheets-hyperlink="mailto:someone@example.com" data-sheets-hyperlinkruns="{&quot;1&quot;:329,&quot;2&quot;:&quot;mailto:someone@example.com&quot;}&#xEE10;{&quot;1&quot;:353}" data-sheets-userformat="{&quot;2&quot;:329985,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;19&quot;:0,&quot;21&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please do&#x2013;&#x2013;the more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to retake the Skin Genome Quiz&#x2122; every 5-7 weeks, and whenever else you think your skin needs have changed. If you&apos;ve retaken the quiz after processing your order, please email us at care@provenskincare.com to try and incorporate your new results into your formulations before shipment.&quot;}">The more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to update your Skin Genome Quiz every 5-7 weeks and/or any time you experience a change in your skin or lifestyle (moved to another city, began/stopped taking a new topical prescription, trying to conceive, or becoming pregnant, etc.<span data-sheets-hyperlink="mailto:someone@example.com" data-sheets-hyperlinkruns="{&quot;1&quot;:329,&quot;2&quot;:&quot;mailto:someone@example.com&quot;}&#xEE10;{&quot;1&quot;:353}" data-sheets-userformat="{&quot;2&quot;:329985,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;19&quot;:0,&quot;21&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please do&#x2013;&#x2013;the more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to retake the Skin Genome Quiz&#x2122; every 5-7 weeks, and whenever else you think your skin needs have changed. If you&apos;ve retaken the quiz after processing your order, please email us at care@provenskincare.com to try and incorporate your new results into your formulations before shipment.&quot;}">For step-by-step instructions, please see&#xA0;<a href="https://proven-skincare.gorgias.help/en-US/how-do-i-update-my-skin-genome-quiz-339525" rel="noopener noreferrer" target="_blank">How do I update my Skin Genome Quiz?</a> Important! In order to ensure you receive the most up-to-date formulations, please be sure to update your Skin Genome Quiz at least 24 hours before your next formulations are scheduled to begin. Updating your Skin Genome Quiz on the date your formulations are scheduled to begin will not alter the currently in-progress system. If you&apos;ve updated your profile on the date your formulations are scheduled to begin, &#xA0;please contact the care team.&#xA0;

The more accurate your answers are, the more precise your formulations will be, and the better your skincare will work. We encourage you to update your Skin Genome Quiz every 5-7 weeks and/or any time you experience a change in your skin or lifestyle

I completed the Skin Genome Quiz, but I want to change my answers, can I?

Skin Genome Quiz™

What is the difference between a one time order and subscription?

About PROVEN

I'm seeing results! Do I continue with the original system?

My environmental results seem inaccurate. How will this affect my formulations?

Can I update an order once it has been invoiced?

I just started using PROVEN products and my skin is having a reaction. What should I do?

My formulations include different ingredients than listed on the Skin Genome Quiz.

My PROVEN System

How do I postpone my next delivery?

How do I update my billing information?

How do I change the frequency of my deliveries?

How do I update my password?

How do I add or remove a product from an upcoming order?

How do I skip my next shipment?

How do I delete my account and all personal information?

How do I update my shipping address?

Where do I find my next formulation date?

Account Management

Where can I find the status of my order?

What is the shipping & delivery time?

Is there an additional shipping charge?

The tracking for my order doesn't seem to be updating; should I be worried?

Can I have my order delivered to a PO BOX?

Can I change my shipping address after an order has been billed?

My order arrived damaged.

Shipping & Delivery

How do I update my Skin Genome Quiz?

Do I have to take the Skin Genome Quiz to purchase PROVEN products?

Do I have to take the Skin Genome Quiz before every shipment?

Subscription Cancellation Policy

Return & Reformulation Policy

Missing Delivery Policy

Order Cancellation Policy

Policies

Cruelty Free Skincare Products: Why We Will Never Test on Animals

How to Treat Rosacea: Symptoms & Treatments

Top 10 Common Skincare Mistakes

Troubleshooting: PROVEN Cleanser & Day Moisturizer airless pump dispenser

Blog Articles

I completed the Skin Genome Quiz, but I want to change my answers, can I?Updated 7 months ago