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<span data-sheets-userformat="{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;When you&#x2019;re dealing with certain skin issues, your skin will sometimes rebel against the very ingredients it needs to heal. If you&apos;ve just started using your PROVEN system, please continue to give it a bit more time. As with any skincare, your skin typically requires an adjustment period to get used to the new ingredients. You should expect to begin seeing results after a full skin cycle (28 days), though this time may be shorter or longer depending on your skin. If you believe your skin is having an unusual reaction, please get in touch with us at care@provenskincare.com. &quot;}">When you&#x2019;re dealing with certain skin issues, your skin will sometimes rebel against the very ingredients it needs to heal. If you&apos;ve just started using your PROVEN system, please continue to give it a bit more time. As with any skincare, your skin typically requires an adjustment period to get used to the new ingredients.&#xA0;Please <a href="https://www.provenskincare.com/support/contact-us-v2" rel="noopener noreferrer" target="_blank">contact the Care Team to speak with a Specialist</a> regarding your concerns.&#xA0;

When you’re dealing with certain skin issues, your skin will sometimes rebel against the very ingredients it needs to heal. If you've just started using your PROVEN system, please continue to give it a bit more time. As with any skincare, your skin t

I just started using PROVEN products and my skin is having a reaction. What should I do?

My PROVEN System

What is the difference between a one time order and subscription?

About PROVEN

I'm seeing results! Do I continue with the original system?

My environmental results seem inaccurate. How will this affect my formulations?

Can I update an order once it has been invoiced?

My formulations include different ingredients than listed on the Skin Genome Quiz.

How do I postpone my next delivery?

How do I update my billing information?

How do I change the frequency of my deliveries?

How do I update my password?

How do I add or remove a product from an upcoming order?

How do I skip my next shipment?

How do I delete my account and all personal information?

How do I update my shipping address?

Where do I find my next formulation date?

Account Management

Where can I find the status of my order?

What is the shipping & delivery time?

Is there an additional shipping charge?

The tracking for my order doesn't seem to be updating; should I be worried?

Can I have my order delivered to a PO BOX?

Can I change my shipping address after an order has been billed?

My order arrived damaged.

Shipping & Delivery

How do I update my Skin Genome Quiz?

Do I have to take the Skin Genome Quiz to purchase PROVEN products?

I completed the Skin Genome Quiz, but I want to change my answers, can I?

Do I have to take the Skin Genome Quiz before every shipment?

Skin Genome Quiz™

Subscription Cancellation Policy

Return & Reformulation Policy

Missing Delivery Policy

Order Cancellation Policy

Policies

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How to Treat Rosacea: Symptoms & Treatments

Top 10 Common Skincare Mistakes

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Blog Articles

I just started using PROVEN products and my skin is having a reaction. What should I do?Updated a year ago