Because your skin will change and improve as you use your products, we recommend taking the Skin Genome Quiz™ every 5-7 weeks—that way, your regimen will evolve with your complexion as it improves. For step-by-step instructions, please see How do I u
Don’t worry, it’s all in the data. Your environmental results are not calculated in real-time. Rather, it is a forecast of the next 2 months, over an average of data collected from the last 10 years. This information is retrieved directly from the Na
You may update your skin quiz or skincare preferences or adjust your next billing date up to the day before your next order is scheduled to be processed via your account page. Attempting to make changes to your quiz or the timing of an order on or af
When you’re dealing with certain skin issues, your skin will sometimes rebel against the very ingredients it needs to heal. If you've just started using your PROVEN system, please continue to give it a bit more time. As with any skincare, your skin t
In addition to our award-winning A.I. technology that is used to formulate your products, we utilize a human touchpoint to ensure that you are receiving the best formulations for your skin. Our Product Formulations team personally verifies your order