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My PROVEN System

I'm seeing results! Do I continue with the original system?

Because your skin will change and improve as you use your products, we recommend taking the Skin Genome Quiz™ every 5-7 weeks—that way, your regimen will evolve with your complexion as it improves. For step-by-step instructions, please see How do I u

My environmental results seem inaccurate. How will this affect my formulations?

Don’t worry, it’s all in the data. Your environmental results are not calculated in real-time. Rather, it is a forecast of the next 2 months, over an average of data collected from the last 10 years. This information is retrieved directly from the Na

Can I update an order once it has been invoiced?

You may update your skin quiz or skincare preferences or adjust your next billing date up to the day before your next order is scheduled to be processed via your account page. Attempting to make changes to your quiz or the timing of an order on or af

I just started using PROVEN products and my skin is having a reaction. What should I do?

When managing certain skin concerns, it's not uncommon for your skin to initially react to the very ingredients designed to help it heal. If you’ve just started using your PROVEN system, we encourage you to give it a bit more time. Like with any new

My formulations include different ingredients than listed on the Skin Genome Quiz.

In addition to our award-winning A.I. technology that is used to formulate your products, we utilize a human touchpoint to ensure that you are receiving the best formulations for your skin. Our Product Formulations team personally verifies your order

Your Prescriptions and Your PROVEN Skincare

At PROVEN Skincare, your skin health and safety are our top priorities. We understand that many individuals use prescription medications, both topical and oral, to manage various skin conditions. We're here to ensure your personalized PROVEN System w

What if I am pregnant or breastfeeding?

Congratulations on your pregnancy or journey through breastfeeding! We understand that during this special time, reviewing your skincare routine for safety is a top priority. At PROVEN Skincare, we're dedicated to providing effective solutions that y

Allergies to Ingredients

At PROVEN Skincare, we're dedicated to creating personalized solutions that work for your unique skin, and that includes carefully considering your allergies and sensitivities. Important Note on Our Facility:. Please be aware that at this time, PROVE