Return & Reformulation PolicyUpdated 20 days ago

We're honored you've chosen PROVEN to serve your skincare needs! 

We want you to love your PROVEN Skincare System and the results you see in your skin. While we do not accept returns or offer refunds on personalized skincare, we're happy to address any questions or concerns with your current formulations and/or suggest changes to your routine or products within 35 days of purchase per our Return & Reformulation Policy.

We encourage you to contact our Care Team to speak with one of our dedicated PROVEN Skin Experts. We'd love to offer you personalized assistance tailored to your skincare needs. 

Please send an email to [email protected] or contact us via our Support Page.

Please include answers to the following questions in your email to us. This will help us determine the best next steps for your specific skincare needs: 

(You can copy and paste the questions directly into an email to us.) 

QUESTIONS:
1. Include as much detail as possible regarding your concerns and/or experience with your PROVEN products. 

2. What is your morning skincare routine? Please include all products used. 

3. What is your evening skincare routine? Please include all products used.

4. Looking at your ingredient cards, are there any active ingredients in your PROVEN formulations that you have not used before using PROVEN?

If you're comfortable, please include a photo(s) of your skin for assessment. (Photos are 100% confidential.) 

We’re excited to support you on your skincare journey!