Before you cancel, we encourage you to reach out to our Care Team. If you need help with your formulations or have skin concerns, one of our dedicated PROVEN Skin Experts would love to help! (You may be eligible for a FREE Reformulation!). We're hono
We're honored you've chosen PROVEN to serve your skincare needs! We want you to love your PROVEN Skincare System and the results you see in your skin. While we do not accept returns or offer refunds on personalized skincare, we're happy to address an
We'd love every order to be delivered on time and without issue, but understand there are occasions that our shipping partner misdelivers, loses, or damages a package. In the event there is an issue with your delivery, we're happy to help. Misdeliver
On your scheduled formulation date, your payment method is charged and your order is sent to fulfillment. Once the formulation process has started, we’re unable to make changes or cancel the order. While there is a very short window where we might be
We understand that encountering a payment dispute can be confusing, and we're here to help clarify how the process works. When a payment dispute (also known as a chargeback) is initiated, it means your bank or credit card company (the creditor) has s