Our customer success team is available Monday through Friday, 9 am - 9 pm EST. We'll respond back to inquiries in 1-2 business days.

My Account

Shop PROVEN

PROVEN Skincare 

<p>Stop using the product and contact us. Our Customer Care team will walk through what you&apos;re experiencing &#x2014; that might mean patch testing, adjusting how you layer products, taking a short break, or reformulating. Chat with us from the bottom right of any page or email&#xA0;<a href="mailto:care@provenskincare.com" style=" text-decoration: none;" id="isPasted">care@provenskincare.com</a> with details on what&apos;s happening.</p>

Stop using the product and contact us. Our Customer Care team will walk through what you're experiencing — that might mean patch testing, adjusting how you layer products, taking a short break, or reformulating. Chat with us from the bottom right of

What if I had a reaction to my formula?

My PROVEN System

What is the difference between a one time order and subscription?

Our Shark Tank Adventure!

What Is PROVEN Skincare?

Who is behind PROVEN?

What makes PROVEN different from other skincare brands?

What is the Skin Genome Project?

How many factors does the Skin Genome Quiz™ analyze?

Are PROVEN products dermatologist-tested?

Are the ingredients safe?

Where are PROVEN products made?

How do I apply to work at PROVEN?

How can I partner with PROVEN (influencer / affiliate program)?

How can press / media contact PROVEN?

About PROVEN

I'm seeing results! Do I continue with the original system?

My environmental results seem inaccurate. How will this affect my formulations?

Can I update an order once it has been invoiced?

I just started using PROVEN products and my skin is having a reaction. What should I do?

My formulations include different ingredients than listed on the Skin Genome Quiz.

Your Prescriptions and Your PROVEN Skincare

What if I am pregnant or breastfeeding?

Allergies to Ingredients

Is PROVEN Clinically tested?

What if I don't see results?

Will PROVEN work for my specific skin concerns?

Is PROVEN non-comedogenic and oil-free?

What should I expect when starting PROVEN?

Should I be worried about expiration dates?

How long do PROVEN products last on the shelf?

Can I travel with PROVEN?

How should I store PROVEN?

Can I use PROVEN with active treatments (retinol, acids, Vitamin C)?

Can I use PROVEN with other skincare brands?

Can I subscribe to add-on products?

Can I add non-personalized products to my routine?

What add-on products does PROVEN offer?

How long does a SkinSpecific routine last?

Can I subscribe to a SkinSpecific routine?

Should I choose SkinSpecific or a Personalized routine?

How is SkinSpecific different from my Personalized routine?

What is SkinSpecific?

How long does each personalized product last?

Can I buy without subscribing (one-time purchase)?

Can I subscribe to individual personalized products?

How long until I see results?

How do I use my personalized products?

How can a personalized routine help me?

What's in PROVEN's personalized line?

How do I postpone or skip my next shipment?

How do I update my billing information?

How do I change the frequency of my deliveries?

How do I update my password?

How do I add or remove a product from an upcoming order?

How do I delete my account and all personal information?

How do I update my shipping address?

Where do I find my next formulation date?

How do I get my order sooner?

Is it possible to have more than one person on an account?

How is my data protected?

How do I unsubscribe from emails?

How do I sign in?

How do I delete my account or my data?

How do I update my password or email?

Do you have a referral program?

What are PROVEN Credits and how do I use them?

Can I apply a discount code to my subscription?

Can I add a backup payment method?

Can I combine my subscriptions into one delivery?

How do i split a subscription onto separate deliveries?

How do I gift my next subscription order to someone else?

How do I get my next order shipped sooner?

How do I resume or reactivate my subscription?

How do I cancel my subscription?

How do I pause my subscription?

What payment methods do you accept?

How much do I save by subscribing?

Why should I subscribe?

Do I have to subscribe?

Account Management

Where can I find the status of my order?

What is the shipping & delivery time?

Is there an additional shipping charge?

The tracking for my order doesn't seem to be updating; should I be worried?

Can I have my order delivered to a PO BOX?

Can I change my shipping address after an order has been billed?

My order arrived damaged.

Our Shipping Regions

Recycling

Shipping & Delivery

How do I update my Skin Genome Quiz?

Do I have to take the Skin Genome Quiz to purchase PROVEN products?

I completed the Skin Genome Quiz, but I want to change my answers, can I?

Do I have to take the Skin Genome Quiz before every shipment?

How do you adjust for climate and lifestyle?

Does my environment affect my formula?

How do you ensure my formula is safe for my skin?

Can I retake the quiz after placing an order?

How often should I retake the quiz?

Do I have to purchase after taking the quiz?

What is the Skin Genome Quiz™?

Can I buy PROVEN at Sephora?

What's the difference between Personalized, SkinSpecific, and PROVEN's other products?

What if I had a reaction to my formula?Updated 5 hours ago