Shipping & Delivery

Where can I find the status of my order?

You can easily find the status of your order from your PROVEN account dashboard. Check out our video and step-by-step guide below:. Step-by-step guide:

What is the shipping & delivery time?

Shipping times will vary based on your location. After your order has been billed, we’ll need up to 2-4 days to finalize your personalized formulations before your products are shipped.Once shipped, you can expect your PROVEN Skincare products to arr

Is there an additional shipping charge?

Domestic and International shipping costs are included with your purchase for all orders! Shipping is 100% free!

The tracking for my order doesn't seem to be updating; should I be worried?

In order for the package to be scanned, there are barcodes attached to the package which are scanned regularly as it moves from facility to facility, often several times until your package reaches its destination. Every time the barcode is scanned, t

Can I have my order delivered to a PO BOX?

You may choose to have your order delivered to a PO box. If your PO box is too small to accommodate packages, please check with the desk to retrieve your package.

Can I change my shipping address after an order has been billed?

Orders ship to the address on file when your order has been processed. Changes made up to the day before an order process will apply to the upcoming order. Changes made on or after the order has been invoiced will apply to future orders, not the orde

My order arrived damaged.

How frustrating! This is definitely not the experience we strive for. Please contact the Care Team so we can help resolve this for you.